Support
Need help with FitMax? Find answers to common questions or contact our support team.
FitMax Support
Welcome to the official support page for FitMax: AI Workout Planner.
If you are experiencing a technical issue, have questions regarding your subscription, or need assistance using FitMax, our support team is available to help.
Frequently Asked Questions
What is FitMax?
FitMax: AI Workout Planner is a fitness application designed to help users plan and organize workouts and access personalized training recommendations.
How do I create a workout plan?
Open FitMax and follow the available workout planning options. Depending on the features available in your version, FitMax may use your preferences and goals to generate or organize workout recommendations.
Are AI-generated workouts medical advice?
No. FitMax provides general fitness and informational recommendations only. It does not provide medical advice, diagnosis, or treatment.
How do I manage my subscription?
If you purchased a FitMax subscription through Apple's App Store, you can manage the subscription from your Apple account subscription settings.
How do I cancel my subscription?
Subscriptions purchased through the App Store can be canceled from your Apple ID subscription settings. Deleting FitMax from your device does not automatically cancel an active subscription.
How do I request a refund?
Purchases processed by Apple's App Store are subject to Apple's payment and refund policies. Refund requests for App Store purchases are generally handled directly by Apple.
FitMax is not working correctly. What should I do?
Make sure you are using the latest available version of FitMax and that your device is connected to the internet. If the issue continues, contact our support team.
What should I include when reporting a problem?
Please include your device model, iOS version, FitMax app version, a short description of the issue, and the steps that caused the problem. Screenshots may also be helpful.
How can I request deletion of my account or data?
You may submit an eligible account or personal data deletion request by contacting support@ghappsdigital.com.
How can I report a bug?
Send the details of the issue to our support email. Please describe what happened and, if possible, include the steps needed to reproduce the problem.
Contact Information
For technical assistance, privacy questions, account requests, subscription questions, feedback, or general inquiries:
GH SERVICOS DIGITAIS LTDA
Developer and operator of FitMax: AI Workout Planner
Brazil
Support Email:
support@ghappsdigital.com
Support Response
We aim to review support requests as quickly as reasonably possible. Response times may vary depending on request volume, technical complexity, weekends, and holidays.
Privacy
Information provided in a support request will be used as reasonably necessary to investigate, respond to, and resolve your request.
Please do not send passwords, full payment card information, or unnecessary sensitive information by email.