Support
Need help with QuitNic? Find answers to common questions or contact our support team.
QuitNic Support
Welcome to the official support page for QuitNic Quit Smoking & Vaping.
Whether you have a question about the app, your subscription, your progress, or are experiencing a technical issue, we're here to help.
How can we help?
Contact our support team and tell us what you need assistance with.
Contact SupportFrequently Asked Questions
What is QuitNic?
QuitNic is an app designed to support people who want to stop smoking or vaping. It provides tools for tracking progress, understanding habits, managing cravings, and staying focused on becoming smoke free.
How does QuitNic help me quit?
QuitNic provides structured tools to help you understand your habits, track your progress, stay motivated, and manage difficult moments during your quit journey.
Does QuitNic provide AI support?
Certain versions of QuitNic may include AI-powered support designed to provide motivational and behavioral guidance during cravings and throughout your quit journey.
Is QuitNic medical advice?
No. QuitNic is intended for general informational, motivational, habit-tracking, and wellness purposes. It does not provide medical diagnosis or treatment.
Important: For medical questions, nicotine withdrawal concerns, medication, or treatment decisions, please consult an appropriately qualified healthcare professional.
How do I manage my subscription?
If your QuitNic subscription was purchased through Apple's App Store, you can manage it through your Apple account subscription settings.
How do I cancel my subscription?
App Store subscriptions can be canceled through your Apple account subscription settings. Deleting QuitNic from your iPhone does not automatically cancel an active subscription.
How can I request a refund?
Purchases made through Apple's App Store are processed by Apple. Refund eligibility and App Store purchase refund requests are generally handled directly by Apple.
My progress is not updating. What should I do?
First, make sure you're using the latest version of QuitNic. Close and reopen the application and check your internet connection if the feature requires online access. If the problem continues, contact our support team.
The app is not working correctly. What should I do?
Make sure your iPhone is running a supported version of iOS and that you have the latest version of QuitNic installed. If the issue continues, contact us with details about the problem.
How can I report a bug?
Email support@ghappsdigital.com with a description of the issue. If possible, include your device model, iOS version, app version, screenshots, and the steps that caused the issue.
How do I request deletion of my data?
You may submit an eligible personal data deletion request by contacting support@ghappsdigital.com.
I smoked or vaped again. Do I need to restart everything?
A setback does not necessarily mean the end of your progress. QuitNic is designed to help you continue tracking your journey and stay focused on your long-term goal.
Contact Us
For technical support, subscription questions, privacy requests, feedback, or other questions about QuitNic, contact:
GH SERVICOS DIGITAIS LTDA
Developer and operator of QuitNic Quit Smoking & Vaping
Brazil
Support Email:
support@ghappsdigital.com
Support Response
We aim to review support requests as quickly as reasonably possible. Response times may vary depending on request volume, technical complexity, weekends, and holidays.
Privacy
Information submitted in a support request will be used as reasonably necessary to investigate, respond to, and resolve your request.
Please do not send passwords, full payment card details, or unnecessary sensitive personal information by email.