Support
Need help with Bird Identifier? Find answers to common questions or contact our support team.
Bird Identifier Support
Welcome to the official support page for Bird Identifier: Scan by Photo.
If you are experiencing an issue with bird identification, photo scanning, subscriptions, or another feature, our support team is available to help.
Need assistance?
Contact the GH APPS support team and tell us what you need help with.
Contact SupportFrequently Asked Questions
What is Bird Identifier?
Bird Identifier is an app designed to help identify birds from photos and provide useful species information.
How do I identify a bird?
Open Bird Identifier and choose the scan or photo option. You can take a new photo or select an existing image from your device, depending on the available features.
Why does the app need access to my camera or photos?
Camera and photo access is used when you choose to capture or select an image for bird identification. Permissions can be managed through your iPhone settings.
Why was my bird identified incorrectly?
Image-based identification may not always be completely accurate. Results can be affected by image quality, lighting, distance, bird position, similar-looking species, or other factors.
How can I get better identification results?
For best results, use a clear photo where the bird is visible, well lit, and takes up a reasonable portion of the image.
The camera or photo library is not working. What should I do?
Check your iPhone privacy settings and confirm that Bird Identifier has permission to access the camera or photos. You can also close and reopen the app after changing permissions.
How do I manage my subscription?
If your subscription was purchased through Apple's App Store, you can manage it from your Apple account subscription settings.
How do I cancel my subscription?
App Store subscriptions can be canceled through your Apple ID subscription settings. Deleting Bird Identifier from your device does not automatically cancel an active subscription.
How do I request a refund?
Purchases processed through Apple's App Store are subject to Apple's payment and refund policies. App Store refund requests are generally handled directly by Apple.
The app is not working correctly. What should I do?
Make sure you are using the latest version of Bird Identifier and that your device has an active internet connection if the feature requires online processing. If the issue continues, contact our support team.
How can I report a bug?
Email support@ghappsdigital.com with a description of the issue. If possible, include your device model, iOS version, app version, screenshots, and the steps that caused the problem.
How do I request deletion of my data?
You may submit an eligible personal data deletion request by contacting support@ghappsdigital.com.
Contact Us
For technical support, subscription questions, privacy requests, feedback, or other questions related to Bird Identifier, contact:
GH SERVICOS DIGITAIS LTDA
Developer and operator of Bird Identifier: Scan by Photo
Brazil
Support Email:
support@ghappsdigital.com
Support Response
We aim to review support requests as quickly as reasonably possible. Response times may vary depending on request volume, technical complexity, weekends, and holidays.
Privacy
Information submitted in a support request will be used as reasonably necessary to investigate, respond to, and resolve your request.
Please do not send passwords, complete payment card information, or unnecessary sensitive information by email.